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Return policy

We accept all returns

We understand that sometimes there may be a need to return a product.

  • For your convenience, we accept all returns within 10 days of the date you received your order.

  • Refunds will be processed on the same day we receive the items back and will be issued in the same form as the original payment.

  • Please note that gift cards and additional gift boxes are non-refundable. 

  • To process your return, all items must be returned unused in their original packaging and boxes.

  • If you need to return an item due to damage, please contact us, and we will ship another item to you free of charge.

  • In such cases, there is no need to return the damaged item, although we may ask for pictures of the damage. 

  • Please be aware that a 10% restocking fee will be deducted in all return cases, except for those involving an exchange or damage.

  • Customers are responsible for the cost of return shipping. 

  • To initiate a return, please contact us by email before shipping the items back to us at info@aquaskyusa.com.

  • We appreciate your business and look forward to providing you with excellent service.

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